Frequently Asked Questions
Everything you need to know about your DiaperU experience.
How do I choose the right size for my order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request.
Are the materials used in DiaperU products sustainable?
Yes, we prioritize high-quality, ethically sourced fabrics. Many of our collections feature organic cotton and recycled blends to ensure both comfort and environmental responsibility.
How can I track my package after it ships?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.